Shipping and return policy
The Durmen Box monthly subscriptions ship on the 1st of each month. If you purchase a monthly subscription between the 1st and 15th we will ship your first monthly box immediately. If you sign up for a subscription between the 15th and the end of the month your first box will be shipping on the 1st of the next month. No matter when you sign up for your box, all subsequent boxes will be shipped out on the 1st. You must make any changes to your subscription 5 days before the 1st of each month.
Orders from our store ship to the US and Canada. Orders will be fulfilled in 1 business day. Once shipped, please allow 3-5 business days for delivery in the USA.
All memberships that are paid in full at the time of checkout are non-refundable and cannot be exchanged or returned. The Durmen Guarantee applies to first month box subscribers only. If you have received a damaged item however we will do everything we can to remedy the situation. Send us an email to firstname.lastname@example.org with a photo of the damaged item within 3 days of receiving your box, and we will replace the item at no charge.